Information Concerning Approval
Process for Dispute-Resolution Service Providers
On 26 August 1999, ICANN's Board adopted
Domain Name Dispute Resolution Policy for all registrars
serving the .com, .net, and .org domains. The policy began ramp-up
implementation on 1 December 1999 and became fully operational
on 3 January 2000.
Although the policy provides that most
domain-name disputes will be resolved by the courts, it also
calls for administrative dispute-resolution proceedings to enable
streamlined, economical resolution of disputes arising from alleged
"abusive registrations." Under the policy, each administrative
proceeding will be administered by a dispute-resolution service
provider approved by ICANN. The Board's Resolution
99.84 provided that in the near term ICANN staff will provisionally
approve service providers; a more formal accreditation program
for dispute-resolution service providers will be implemented
Organizations seeking provisional approval
as service providers under the dispute resolution policy should
take the following steps:
1. Become familiar with the Uniform
Domain Name Dispute Resolution Policy and the Rules
for Uniform Domain Name Dispute Resolution Policy.
2. Contact Louis
Touton (firstname.lastname@example.org; +1/310/823-9358) to discuss the
procedures for submitting an application for approval.
3. After discussing procedures with Mr.
Touton, submit an application to him by e-mail (email@example.com)
and postal mail:
Internet Corporation for Assigned Names and Numbers
4676 Admiralty Way, Suite 330
Marina del Rey, California 90292-6601 USA
Applications should contain:
a. An overview of the applicant's capabilities
and background in providing alternative dispute-resolution (ADR)
services, including a description of the appliant's track record
of handling the clerical aspects of expedited ADR proceedings.
b. A list of the names and qualifications
of the panelists the applicant proposes to include on its published
list and a description of the screening requirements applicant
has used in selecting panelists to be included on its list.
c. A description of training and educational
measures the applicant proposes to employ for listed panelists
with respect to domain-name disputes, the UDRP Policy, and the
d. A commitment by the applicant not to
prevent or discourage any of its listed panelists from serving
as panelists for domain-name disputes administered by other approved
e. A copy of the applicant's proposed supplemental
rules (including fee schedule).
f. Documentation of applicant's proposed
internal operating procedures. If requested, ICANN will hold
this documentation in confidence.
g. A proposed schedule for applicant's
implementation of its program for administering proceedings under
the policy, including a statement of applicant's administrative
capacity in terms of number of proceedings initiated on a monthly
h. A statement of any requested limitiations
on the number of proceedings that applicant handles, either during
a start-up period or on a permanent basis.
i. A description of how the applicant proposes
to administer proceedings, including its interactions with parties,
registrars, ICANN, and other approved providers.
j. A description of how the applicant intends
to publish decisions of panels in proceedings it administers
and a commitment to provide ICANN with copies of all portions
of decisions of panels not published.
In general, ICANN examines the applications
to determine whether the applicant has demonstrated its ability
to handle proceedings in an expedited, global, online context
in an orderly and fair manner. Attributes that are especially
A. Applicant should have a track record
in competently handling the clerical aspects of ADR proceedings.
ICANN considers proper review of pleadings for administrative
compliance and reliable and well-documented distribution of documents
to the parties and panels to be essential capabilities for providers.
In the absence of a well-established track record in handling
the clerical function, a detailed plan for providing those abilities
ordinarily must be submitted.
B. Applicant should propose a list of highly
qualified neutrals who have agreed to serve as panelists. Applicant's
list should include at least twenty persons. Applicants are expected
thoroughly to train the listed neutrals concerning the policy,
the uniform rules, the technology of domain names, and the basic
legal principles applicable to domain-name disputes. Accordingly,
excessively long lists of neutrals are discouraged. The applicant
should either present a list of panelists from multiple countries
or, if the applicant initially presents a single-country list,
propose a plan to expand its list to become multinational.
C. Applicant's supplemental rules and internal
procedures should demonstrate that applicant understands the
workings of the policy and unifom rules.
Comments concerning the layout, construction
and functionality of this site
should be sent to firstname.lastname@example.org.
Page Updated 6-May-00
(c) 1999, 2000 The
Internet Corporation for Assigned Names and Numbers. All rights